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Alcove Privacy Policy

Alcove — Request Account & Data Deletion

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This page explains how to have your personal data in Alcove deleted — either yourself, inside the app, or by sending us a request. You do not need to delete your account to remove your data. Alcove is published by LEMNISCIA.

The short version

You have three ways to remove your data:

  • In the app: delete any record, account, category or budget yourself — "Recently deleted" lets you restore for 30 days, after which records are purged.
  • Uninstall: removes everything stored on your device.
  • Email us at [email protected] to erase your account and all cloud data.

1. How to request deletion

  1. Delete content yourself, in the app. Your financial records live on your device. Delete any transaction from its detail screen; deleted records sit in Nest → Privacy → Recently deleted for 30 days and are then purged. If you enabled sync, deletions are applied to the cloud copy as well.
  2. Remove everything from the device. Signing out with "Remove from this device" (Nest → Profile) wipes the local database, and uninstalling Alcove erases all data stored locally. Cloud data (created only if you signed in and enabled sync) is handled by step 3.
  3. Email us to delete your account and all cloud data. Email [email protected] from the address you signed in with, using the subject “Delete my Alcove account”. We verify the request, delete your data, and confirm by email when it is complete.

2. What is deleted and what is kept

Deleted when you request it

  • Account and sign-in identity — your email address or Google/Apple sign-in link, including the anonymous ID it grew from.
  • Synced financial records — transactions, categories, accounts, budgets, recurring rules and settings stored in the EU database.
  • Capture telemetry and quota history — the accuracy/latency records and voice/question/scan counts kept under your user ID.
  • Product events — the first-party, amount-free usage events linked to your ID.
  • Subscription record — the link between your account and your Alcove Plus plan.

Kept, or kept longer

  • Purchase and tax records — retained as long as accounting and tax law require, typically 6 years under Irish law, then removed.
  • Store purchase history — held by Google Play or Apple under their own policies; manage it in your store account.
  • Crash and diagnostic data — PII-scrubbed on the device before sending (no amounts, notes, merchants, transcripts or emails); deleted within 90 days.

3. Timing

Emailed requests are actioned within 30 days, and normally sooner. In-app deletions of individual records are purged from the 30-day "Recently deleted" window automatically.

4. Good to know

If you never signed in, Alcove holds no copy of your financial records — they exist only on your device, and deleting them in-app or uninstalling removes everything. If you used voice, typed or receipt capture without signing in, the only server-side data is an anonymous ID with quota counts and amount-free capture telemetry; email us the request from the in-app Help screen if you want that removed too. Voice clips, capture text and receipt photos are never stored on our servers — they are processed once and discarded.

5. Contact

For how we handle data generally, see the Alcove Privacy Policy.

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